Terms of Service

1. Eligibility and account registration

You must be legally capable of entering into a contract under the laws that apply to you. When you register, you agree to provide accurate, current, and complete information and to keep that information updated. You may not create an account for another person without authorization, impersonate another person, or maintain accounts for the purpose of evading a suspension.

You are responsible for protecting your login credentials and for all activity performed through your account. Notify us promptly if you believe your account has been compromised. We may rely on instructions received through authenticated account access unless we have a reasonable basis to believe the access is unauthorized.

2. Services and orders

Service descriptions, included resources, billing cycles, prices, and availability are shown on the applicable product page or order summary. An order is not accepted until we confirm it and, where applicable, receive successful payment. We may correct obvious errors, decline an order, or limit quantities when reasonably necessary to prevent fraud, abuse, or operational harm.

Services are provided for the plan, term, and resources purchased. You may not resell, transfer, or share a Service unless we have expressly agreed to it in writing.

3. Billing, renewals, and taxes

You authorize us or our payment provider to charge the payment method selected for the amount shown at checkout. Recurring Services renew according to the selected billing cycle unless cancelled before the next billing date. You are responsible for keeping your payment information current and for all applicable taxes, duties, or government charges that are not included in the displayed price.

Unpaid invoices may result in restricted access, suspension, or cancellation. Our Refund Policy explains when a refund or account credit may be available.

4. Acceptable use

You may use the Services only for lawful purposes and in a way that does not interfere with other customers, our systems, or the security of the internet. You must not use the Services to host, distribute, or facilitate malware, phishing, credential theft, denial-of-service attacks, spam, copyright infringement, fraud, harassment, illegal gambling, or content that violates applicable law.

You must not attempt to bypass resource limits, scan or attack infrastructure, gain unauthorized access, probe other customers’ environments, abuse support channels, or use the Services to operate a service that creates unreasonable risk or load. We may investigate credible reports and take action proportionate to the risk, including suspension or termination.

5. Customer content and security

You retain responsibility for the files, applications, databases, credentials, and other material you upload or deploy (“Customer Content”). You represent that you have the rights and permissions needed to use Customer Content with the Services. You are responsible for backups, application security, updates, and access controls unless a specific product description states otherwise.

You grant us only the limited permissions reasonably needed to host, transmit, maintain, and support Customer Content. We do not claim ownership of Customer Content, but we may remove or restrict material that violates these Terms or creates a legal, security, or operational risk.

6. Availability, maintenance, and support

We work to provide reliable Services, but availability may be affected by maintenance, network conditions, upstream providers, abuse, force majeure events, or issues outside our reasonable control. Planned maintenance may temporarily interrupt access. Support response times, if offered, are targets rather than guarantees unless a separate written service level agreement applies.

7. Suspension and termination

You may stop using a Service or request account closure through support. We may suspend or terminate access when payment remains overdue, these Terms are violated, a security threat exists, required by law, or continued use could harm our systems, other customers, or third parties. Where practical, we will provide notice and an opportunity to resolve the issue, but immediate action may be taken for serious or urgent risks.

Termination does not remove obligations that by their nature should continue, including payment obligations, intellectual property provisions, disclaimers, limitations of liability, and dispute provisions.

8. Intellectual property

The website, software, branding, documentation, and other materials we provide are owned by or licensed to CrinzCloud and are protected by applicable intellectual property laws. Except for the limited right to use the Services under these Terms, no rights are transferred to you. You may not copy, modify, reverse engineer, or commercially exploit our materials without permission.

9. Disclaimers

To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis. We do not promise that the Services will be uninterrupted, error-free, completely secure, or suitable for every purpose. You are responsible for deciding whether a Service meets your requirements and for maintaining appropriate backups and safeguards.

10. Limitation of liability

To the maximum extent permitted by law, CrinzCloud and its officers, employees, contractors, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities arising from or related to the Services. Where liability cannot be excluded, our aggregate liability will be limited to the amount you paid for the affected Service during the period permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless CrinzCloud and its personnel from claims, losses, liabilities, costs, and reasonable expenses arising from your Customer Content, your use of the Services, your violation of these Terms, or your violation of another person’s rights or applicable law.

12. Changes to these Terms

We may update these Terms when our Services, legal obligations, or operating practices change. The updated version will be posted on this page with a revised date. Unless applicable law requires otherwise, continued use of the Services after an update takes effect means you accept the revised Terms.

13. General provisions

If any provision is found unenforceable, the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver of our right to enforce it later. These Terms and any order-specific terms are the entire agreement concerning the Services, subject to any separate written agreement we have accepted.

14. Contact

If you have questions about these Terms, contact us through Contact Support. Please include the account email and relevant order or invoice number so we can assist you efficiently.