Refund Policy

1. Request window

Unless a product page, order confirmation, or separate written agreement states different terms, a refund request for a newly purchased Service must be submitted within seven (7) calendar days of the original purchase. The request must be made by the account holder through Contact Support and should include the account email, invoice number, Service name, and reason for the request.

The request window applies to the initial purchase of a new Service. It does not automatically restart when a Service renews, changes plan, or is reactivated.

2. When a refund may be approved

We may approve a refund when the request is timely, the Service has not been materially used or consumed, and there is no evidence of fraud, abuse, policy violation, or chargeback misuse. We may also issue a reasonable service credit or prorated adjustment when a material service issue is confirmed and a credit is more appropriate than a payment reversal.

Approval is reviewed individually. A request that meets the timing requirement is not automatically approved if the Service has already been used, provisioned resources have been consumed, or a non-refundable item is involved.

3. Items generally not refundable

• Renewal charges submitted after the renewal date when cancellation was not requested in advance.
• Setup, installation, migration, configuration, or other one-time fees after the requested work has started.
• Domain names, licenses, third-party products, transaction fees, and other items identified as non-refundable at checkout.
• Services suspended or terminated because of fraud, abuse, illegal activity, payment reversal, or violation of the Terms of Service.
• Amounts attributable to consumed bandwidth, storage, compute resources, add-ons, or other usage-based charges.
• Unused account balance or promotional credit, except where applicable law requires otherwise.

4. Cancellations and recurring billing

You may request cancellation through support. Cancellation stops future renewal when processed before the next billing date, but it does not by itself create a refund for a current billing period. Services may remain available until the end of the paid term unless we agree otherwise or the account is suspended for a policy or security reason.

To avoid an unwanted renewal, submit a cancellation request early enough for our team to process it before the next charge. You remain responsible for charges successfully submitted before cancellation takes effect.

5. Refund method and timing

When approved, refunds are normally sent to the original payment method. If the original method cannot receive the refund, we may offer an account credit or another reasonable method after confirming the account holder’s identity. We do not control the processing time of banks or payment providers; after we issue a refund, it may take several business days to appear.

Where an invoice was paid from account balance, we may restore the approved amount to that balance rather than send cash. Currency conversion differences or payment-provider fees outside our control may affect the final amount received.

6. Duplicate charges and billing errors

If you believe you were charged twice or charged an incorrect amount, contact us promptly with the relevant invoice and transaction details. We will investigate confirmed billing errors and correct them using the original payment method where possible.

7. Chargebacks

Please contact support before opening a payment dispute so we have an opportunity to investigate and resolve the issue. A payment reversal that is made without first contacting us may result in account restriction while the transaction is reviewed. This does not limit any rights you have under applicable law or the rules of your payment provider.

8. How we review requests

We may ask for information needed to verify ownership, confirm the transaction, understand Service usage, and prevent fraudulent requests. We aim to respond to refund requests within five (5) business days, although complex cases or payment-provider reviews may take longer. Our decision will be communicated through the contact method associated with your account.

9. Changes to this Policy

We may update this Policy when our Services, payment methods, or legal obligations change. The updated version will be posted on this page with a revised date. The version in effect when you place an order generally governs that order, subject to mandatory consumer protections.

10. Your legal rights

This Policy is not intended to remove or restrict any refund, cancellation, or consumer rights that cannot lawfully be excluded. If applicable law gives you rights that are more favorable than this Policy, those rights will apply.

11. Contact us

To request a refund or ask a billing question, use Contact Support. Include enough information for us to locate the order, but never send your password, full payment-card number, or authentication codes.