Privacy Policy

1. Information we collect

Depending on how you use the Services, we may collect your name, email address, account credentials, billing and transaction details, support messages, service configuration, and other information you choose to provide. We do not need your payment card number to process a transaction when payment is handled by a third-party payment provider; that provider’s privacy terms may also apply.

We may automatically receive technical information such as IP address, browser and device type, approximate location derived from IP, pages viewed, referring links, timestamps, and error or security logs. We use cookies and similar technologies needed for authentication, preferences, session management, security, and site operation.

2. How we use information

We use information to create and administer accounts, provide and maintain hosting Services, process orders and payments, calculate invoices, respond to support requests, send service notices, prevent fraud and abuse, troubleshoot incidents, improve performance, and comply with legal obligations. We may also use aggregated or de-identified information for analytics and operational planning.

3. Legal bases

Where privacy law requires a legal basis, we process information because it is necessary to perform a contract with you, to comply with a legal obligation, to protect our legitimate interests in operating a secure and reliable service, or because you have given consent. Where we rely on consent, you may withdraw it, although this will not affect processing that occurred before withdrawal or processing based on another lawful ground.

4. Service providers and disclosures

We may share information with trusted providers that help us operate the Services, including hosting and infrastructure providers, payment processors, email and support providers, security services, and professional advisers. They may process information only for the services they provide to us and subject to appropriate confidentiality and security obligations.

We may disclose information when required by law, legal process, or a valid governmental request; to protect the rights, safety, and security of our customers or systems; to investigate fraud or abuse; or in connection with a merger, acquisition, financing, or sale of assets. We do not sell personal information for money.

5. Payments and financial information

Payments may be processed by third-party providers selected at checkout. We receive transaction status and limited payment details needed to reconcile invoices and provide support, but payment providers generally retain and protect full card or account details under their own terms and privacy policies. Never send payment credentials in a support ticket.

6. Retention

We keep information for as long as reasonably necessary to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, prevent abuse, and meet legal or regulatory requirements. Retention periods vary by the type of information and the reason it was collected. When information is no longer needed, we delete it or anonymize it where reasonably practicable.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, and destruction. No online system is completely secure. You are also responsible for using a unique password, protecting your credentials, limiting account access, and promptly reporting suspected compromise.

8. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information, and you may object to or request limits on certain processing. You may also unsubscribe from non-essential marketing communications; service and security notices may still be sent. We may need to verify your identity before completing a request and may retain information where the law permits or requires us to do so.

9. Children’s privacy

The Services are not directed to children who are not legally able to enter into a contract. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information to us, contact us so we can review and remove it where appropriate.

10. International processing

Our providers or infrastructure may process information in countries different from the country where you live. When required, we use appropriate safeguards for cross-border transfers and handle information in accordance with applicable privacy laws.

11. Third-party links

The website may link to third-party websites, payment pages, control panels, or community platforms. Their privacy practices are controlled by those third parties, not by this Policy. Review their terms before submitting information.

12. Changes to this Policy

We may update this Policy to reflect changes to the Services, technology, or legal requirements. We will post the updated version here and revise the “Last updated” date. Continued use of the Services after the effective date means the updated Policy applies to future processing.

13. Contact us

For a privacy request or question, use Contact Support. Please describe the request clearly and include the account email you used with the Services.